Track your shipment

How do I track my shipment?

Enter your AWB number above and hit Track. You’ll see the latest status and location.

Where can I find my Airway Bill (AWB) number?

It’s on your booking confirmation or shipping documents. It has 11 digits: a 3-digit airline prefix plus an 8-digit serial (e.g. 123-12345678).

Why is my tracking information not updating?

Events only show once the airline or handler records them. Time zones, weekends and local procedures can add a lag, so allow a few hours after a scheduled event.

What should I do if my shipment is delayed?

Check tracking for a flight or routing change. Still stuck? Contact us with your AWB and we’ll chase it.

What do the different tracking statuses mean?

BKD – Booked: Space reserved RCS – Received: Cargo accepted by airline/handler MAN – Manifested: Assigned to a flight DEP – Departed: Left origin or transit point ARR – Arrived: Landed at transit or destination TFD – Transferred: Moved to another flight, carrier or facility Customs hold: Awaiting clearance NFD – Ready for collection: Available, subject to local release DLV – Delivered: Collected by or delivered to consignee